PLEASE PRINT THESE TERMS AND CONDITIONS AND READ THEM CAREFULLY
Services provided by Vip-concierge-services may be used for lawful purposes only. Vip-concierge-services is pleased to provide services to the Customer based on the terms and conditions set forth in this agreement and any special terms and conditions agreed upon in writing by the Supplier.
For the purposes of this document
Company means Vip-concierge-services, a company registered and incorporated under the laws of USA
Customer shall mean a person who purchases Services from the Supplier
Member means the individual, business entity on the Membership Application Form
Membership Application Form means the application form completed by an applicant in applying for membership;
Membership Fee means the monthly fee charged by Vip-concierge-services to the Member for membership;
Proposal shall mean a statement of work, quotation, or other similar document describing the Services to be provided by the Supplier
Services shall mean the services specified in the Proposal
Service Fee means the fee charged by Vip-concierge-services to the Member for the provision of its Services;
Supplier shall mean Vip-concierge-services Services
Goods means any goods purchased by or supplied to Vip-concierge-services on behalf of a Customer or Member under the Terms and Conditions deemed to have been purchased by Vip-concierge-services as agent for the Customer or Member;
Vip-concierge-services is acting as an agent for all services provided, including but not limited to: sightseeing tours and transportation, wellness retreat centers and other hospitality services. The Supplier cannot be held responsible or liable for injury, loss, damage or delay arising out of or in connection with any act, omission, neglect, accident, error or default of any persons providing Services. Vip-concierge-services cannot be held accountable for costs or othe liabilities associated with acts of terrorism, war, accident, weather or acts of God.
The Vip-concierge-services website has been compiled in good faith. It provides general information about the Supplier and Services. While Vip-concierge-services has taken reasonable steps to ensure this information is accurate, the company makes no warranties or representations – expressed or implied – regarding the accuracy and completeness of this website and its information, or any websites linked to the Vip-concierge-services website. Users of the information contained in this website and any websites linked to the Vip-concierge-services website must rely solely on their own assessment and verification.
Neither Vip-concierge-services nor its affiliates, officers or employees shall be responsible or liable for any direct, indirect, incidental, consequential or special loss or damages (however arising, whether by negligent act, omission or otherwise) caused by the use of, or reliance upon, this website’s information, or any websites linked to the Vip-concierge-services website.
SERVICES TERMS
Services provided by Vip-concierge-services are provided expressly to the Customer. The Customer shall not use the Services for any improper, immoral, unlawful purposes, or for any purpose other than what is provided to Vip-concierge-services in the initial request.
Vip-concierge-services will provide you with a standard agreement form for the client signature. The form will provide info on the type of service, work to be performed, cancellation and confidentiality policies, authorization forms (for house sitting, waiting for service workers or contractors, prescription handling) and key release agreement form if we need to access your property or business, and limitation of liability. All forms and agreements are binding until the completion of the job, or if the service is terminated by the client or Vip-concierge-services
All efforts are made by Vip-concierge-services to provide an estimate of time required to complete a task, approximate cost for Services rendered, and possible additional payments for miscellaneous purchases made, such as personal styling or shopping. These estimates are only approximations and may vary depending on external factors including, but not limited to: traffic, weather, third party charges, Vip-concierge-services
A twenty-four hour notice is typically required for all Services; however, Vip-concierge-services recognizes that is not always possible. Therefore, other requests will be accommodated if the schedule allows. All cancellations must be received at least one day prior to scheduled Services or a cancellation fee will apply.
A two (2) hour minimum charge is required for all Services. Additional time is billed in 15 minute increments.
No charge for mileage up to 15 miles per errand session; €.40 for each additional mile. Rates do not include cost of third party goods and services obtained on behalf of client.
The occasional Vip-concierge-services request, requires 2 business days notice. Email All About the Details for an estimate. Provide afull description of the Errand or Service you require.
A retainer consultation fee of a minimum of 150 euros will be charged for all requests of quotation that requires lenghty research and work, it is thereafter deducted from the balance upon payment of services.
Event Planning, Pet sitting, Shopping, and organizing services are charged at different rates. Please request for a quote.
Hourly rate can increase depending on the type of event and planning needed.
Business and Service hours are 9 a.m. to 7 p.m., Monday through Friday. Services are usually completed during this time,
apart from the occasional delay in our schedule. Services may be available by appointment beyond business hours, on weekends or on holidays for an additional fee.
ACCESS TO RESIDENCE/PROPERTY
For tasks involving a residential, commercial, or business property, please make arrangements to allow us onto the premisesin advance by being present or by completing prior a key release agreement form, signed in advance, giving Vip-concierge-services
permission to access the property. A full hours charge will be incurred if we are unable to access the property and are delayed in our work.
SERVICE FEES AND PAYMENTS
All quotations given and applicable charges in the Proposal will be inclusive of value added tax (VAT) unless otherwise stated. A la Carte services and membership prices, however, are exclusive of VAT. Vip-concierge-services shall be entitled to vary the charge anytime with written notice to the Customers.
Subject to any special terms, the Customer shall pay Vip-concierge-services the charge and any additional sums agreed upon for Services. Vip-concierge-services shall invoice the Customer immediately upon receipt of written acceptance of these conditions or at another time agreed upon between Vip-concierge-services and the Customer. All payments made to Vip-concierge-services via credit card areliable to a 3% handling charge in addition to the sum owed by the Customer.
Services are payable in advance or within ten days of invoice date and are non-refundable. In the event that additionalservices or other unforeseen costs are billed, prompt payment is expected. If the Customer fails to make payment within 14 days of it becoming due, a late fee of 7.5 % interest of the total invoice will be charged. The 7.5 % late fee will begin to accrue seven (7) days after Service has been completed. In addition to the service rate, the cost of all materials, expensesand taxes are to be paid in advance by the Customer. There will be a 5% nonrefundable fee for any items or expenses purchased with Vip-concierge-services funds. If the Customer defaults, the Customer agrees to pay Vip-concierge-services its reasonableexpenses, including attorney and collection agency fees incurred while enforcing its rights under these Terms and Conditions
We accept cash, check, or money order. Secure credit card payments can be made on our website through Bank CardServices.
Service rates apply to each person required to perform the Service.
If offered Services become unavailable for reasons beyond our control, we reserve the right to substitute comparable
Services if available. We will not alter the advised quote unless changes of itinerary, services, hotels, or venues are requested by the member.
Complaints will only be considered by written letter sent to Vip-concierge-services no more than 7 days after services have been rendered.
Vip-concierge-services reserves the right to refuse service to any person or organization and refuse any service request deemed unethical, immoral, illegal, or that would present a danger to our staff or clients.
SUPPLIER OBLIGATIONS
The Supplier provides the following guarantees of Service:
The Supplier shall perform the Services with reasonable skill and care and in accordance with recognized standards and codes of practice.
The Supplier accepts all responsibility for the condition of equipment used during Services and shall ensure that any materials supplied are free from defects.
All reasonable requests will be completed to the client’s specifications, however in certain situations alternatives may be applied/supplied.
CUSTOMER& OBLIGATIONS
To enable the Supplier to perform its obligations, the Customer shall:
- Cooperate with the Supplier
- Provide the Supplier with any information reasonably requested
- Immediately inform the Supplier of a third party with whom the Customer enters into a contract or arrangement for sale ofgoods or supply of Services which result in the provision of Services by Vip-concierge-services The Supplier is entitled to declineServices to any third party without providing a reason.
- Should the Customer request that Vip-concierge-services use the Customer’s credit card and/or credit card facilities for the purpose of rendering Services, the Customer shall promptly provide written confirmation of its authorization in the form requested by Vip-concierge-services The Customer acknowledges and agrees that Vip-concierge-services shall be in no way liable for the use of the Customer’s credit card and/or credit card facilities provided that Vip-concierge-services acts in accordance with the Customer’s instructions.
- Obtain and pay for all necessary permissions, licenses and consents which may be required before the commencement of Services.
- Comply with all other requirements set out in the Proposal or otherwise agreed upon between the parties.
- If any supplier impose their terms and conditions, you are required to comply to these terms.
- You agree that any contract you enter into with one of our suppliers is an independent contract. Vip-concierge-services herebydisclaims any and all liability for any act or omission of any supplier or any loss incurred by you as a result of act oromission of a supplier whether or not arranged through any mediums.
PAYMENT TO SERVICE PROVIDERS
Vip-concierge-services may make payments to Suppliers on behalf of customers/members; and/or upon prior request from theMember/customers) to pay an Invoice on condition that a Member has requested and authorized the Company to do so. In such circumstances, Members acknowledge, warrant and agree that:
- The Company shall have no liability or be responsible in any way for any use of a Member’s Payment Card by such Service Provider or Supplier;
- The Payment Card used will be that of the Member’s; and
- The Payment Card will have sufficient balance to cover in full the cost of the goods or services supplied by the service provider or Supplier.
- From time to time a Member may instruct the Company to make a restaurant reservation on his behalf. Where such reservation is subsequently cancelled by the Member, the Member authorizes the Company to charge any cancellation fees incurred on their card.
Vip-concierge-services will offer an expenses account facility to each Member at no extra charge. Members will be required from time to time to charge their Expenses Account on specified dates. Where a request for an account refill t is not made on the specified date, Vip-concierge-services may decline to provide any further Services or payment on behalf of the Member until such Member has refill their Expenses Account.
A Member/Customers may at any time request the balance on their Expenses Account. A complete breakdown of all movements will be provided in the statement of account which will be sent to Members each month.
CHANGES TO THE TERMS AND CONDITIONS
Vip-concierge-services will notify you of any changes with the following medium: Vip-concierge-services Newsletter, the website, e-mail, service delivery, press.Your continued use of Vip-concierge-services services constitutes acceptance of the updated terms and conditions.
CANCELLATIONS
- The Customer may cancel an order by notifying the Supplier in writing within 7 business days of placing an order, or no lessthan 2 weeks prior to the services taking effect and a cancellation fee will apply for all the work, booking previously done(subject to any third party terms and conditions). If the Customer fails to cancel the order within the specified time, any deposit paid may not be refunded.
- When the Customer has entered into an agreement with a duration longer than one calendar month, the Customer may terminate the contract with 30 days written notice.
- Without prejudice to any other accrued rights and remedies available, Vip-concierge-services may terminate a contract with written notice if the Customer commits a serious breach of these conditions or, in the case of a breach capable of remedy, fails to remedy such breach within 7 days of written notice. Vip-concierge-services may also terminate a contract if the Customer goes bankrupt, turns insolvent, makes voluntary arrangement with any of its creditors or has an order made against any of its effects or property.
DISCLOSURE OF INFORMATION
Your personal information refers to the data obtained from you in connection with Services provided. Your privacy is important to us; all personal information will remain confidential. Vip-concierge-services will never sell or distribute any Customer information. Vip-concierge-services will not divulge personal information to any third parties without the Customer’s explicit permission. Except where specifically agreed otherwise, all material, data, information, Vip-concierge-services collected during the course of the agreement will remain in the possession of Vip-concierge-services and not used without the Customer’s permission. All employees of Vip-concierge-services have passed a background check and have signed a Confidentiality/Non-Disclosure form; we comply with all standards of the Privacy and Data Protection Act of 1998. The Customer shall be entitled, upon written request, to view any personal records or information held by the supplier relating to the Customer. Vip-concierge-services may charge an administrative fee for this service, which shall be set at the time of the request.
We will use your personal information for the following reasons in order to provide first-class services:
- To confirm, update and improve customer records
- Identify and inform you of services that may be of interest to you
- Develop a relationship with you
FORCE MAJEURE
Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to: acts of God, strikes, lock-outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply. In such a situation, the party shall be entitled to a reasonable extension of its obligations.
SEVERANCE
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by a court of competent jurisdiction, such term or provision shall be severed and the remainder of the provisions shall continue in full force and effect.
ACCEPTANCE
These Terms and Conditions shall be governed by and construed in accordance with the laws of USA and the parties hereby submit to the exclusive jurisdiction of the USA courts.
By using this website and its information, you irrevocably and unconditionally accept and agree to be bound by this legal disclaimer and copyright notice. Vip-concierge-services reserves the right to change, add or remove any information presented on this website without notice. The continued use of this website following changes shall mean you accept the changes and the website as is.
CONTACTING US
If you have any inquiries or complaints, please call 855.722.4633 or e-mail customerservice@vip-concierge-services.com. Alternatively you could write us at the address below.
REGISTERED ADDRESS
Vip-concierge-services
227 Broadway, Suite C
Kissimmee FL 34741
Phone number: 877-667-2284
eMail us at: :
customerservice@vip-concierge-services.com